Refund and Returns
Indiabay.online by Zayan AI Solutions Pvt Ltd
Effective Date: 5 September 2026
Indiabay.online is an online retail store offering products to customers across India. We want customers to receive products in good condition and exactly as described on our website.
Please carefully review the product description, specifications, images, size, compatibility, and other details before placing an order.
1. Eligible Returns
A return may be requested in the following circumstances:
- The product received is defective or not functioning properly.
- The wrong product was delivered.
- The product received is materially different from the product ordered or advertised.
- The product was damaged during delivery, subject to verification.
- The product is missing essential components that were included in the product listing.
Return requests must meet the conditions described in this policy.
2. Return Request Within 7 Days
Customers must report an eligible return issue within 7 days of receiving the order.
The return request should include:
- Order ID
- Customer name
- Product name
- Description of the issue
- Photographs of the product
- Photographs of the original packaging
- Photograph of the shipping label
- Video evidence, where reasonably required
Requests submitted after the applicable return period may not be accepted, except where required by applicable law or the applicable product warranty.
3. Product Condition
For a return to be accepted, the product should generally remain in its original condition and packaging.
The following may make a product ineligible for return:
- Product has been used or installed.
- Product has been damaged by the customer.
- Original packaging has been unnecessarily opened or damaged.
- Plastic wrapping has been removed.
- Manufacturer/security seals have been removed or broken.
- Serial numbers, labels, barcodes, or identification markings have been removed or damaged.
- Accessories, manuals, cables, or other supplied items are missing.
- Product has been modified, repaired, altered, or tampered with.
- Damage caused by improper installation, electrical connection, misuse, negligence, or improper storage.
Important exception for genuine defects
Some defects cannot reasonably be identified without opening the package.
Therefore, opening packaging for reasonable inspection of a suspected defect does not automatically invalidate a genuine defect claim. However, customers should avoid using, installing, modifying, or damaging the product and should contact us immediately after discovering the issue.
4. Wrong Product Delivered
If you receive an incorrect product, model, colour, size, specification, or other materially different item from what you ordered, please contact us within 7 days of delivery.
Please do not use or install the product.
Keep the product, packaging, accessories, labels, and invoice safely until return instructions are provided.
5. Damaged Product
If a product appears damaged when delivered, customers should photograph or record the package and product before using it.
Damage claims should be reported within 7 days of delivery.
We may request photographs, video, packaging information, or other evidence to verify the claim.
6. Change of Mind / Incorrect Selection
Returns are not automatically accepted simply because a customer:
- Changed their mind
- Ordered the wrong product
- Selected the wrong size, colour, model, or specification
- Ordered a product that is incompatible with their equipment
- No longer needs the product
However, if a particular product listing specifically states that returns are available for that product, the conditions stated on that product page will apply.
7. Non-Returnable Products
Certain products may not be eligible for return because of their nature, packaging, hygiene, software/license restrictions, customization, or other applicable conditions.
Examples may include:
- Products with removed security/manufacturer seals
- Products with removed protective plastic where the product listing specifies sealed packaging
- Used or installed products
- Customized products
- Products damaged after delivery
- Products missing original accessories or packaging
- Products altered or modified by the customer
- Products affected by misuse or improper installation
Product-specific return restrictions displayed on the product page will apply where applicable.
8. Return Approval
Submitting a return request does not automatically approve the return.
Indiabay.online will review the request and may request photographs, videos, product information, or other evidence.
If approved, customers will receive instructions regarding return pickup or return shipment.
Products should not be sent back without following the return instructions provided by Indiabay.online
9. Replacement
Where appropriate and available, Zayan Shopping India may provide a replacement for an approved defective, damaged, or incorrectly supplied product.
Replacement availability depends on stock and the particular circumstances of the claim.
If a replacement is not available or appropriate, an eligible refund may be provided.
10. Refund Policy
For an approved return where a refund is applicable, the refund will be initiated within 7 days after the returned product has been received and successfully inspected/verified.
The actual time for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
Refunds will normally be made to the original payment method wherever possible.
11. Refund for Cancelled Orders
Refunds for eligible order cancellations are governed by our Cancellation Policy.
For products returned after delivery, refunds are governed by this Return & Refund Policy.
12. Return Shipping Charges
If the return is confirmed to be due to:
- A defective product supplied by us
- A wrong product supplied by us
- A product materially different from what was ordered
- Delivery damage attributable to the shipping process
Indiabay.online may arrange the return pickup or cover the applicable return shipping cost, subject to verification.
For other approved returns, if any, return shipping charges may apply according to the applicable product’s return terms.
13. Warranty Products
Some products may carry a manufacturer or seller warranty.
Where a product is covered by a warranty, certain technical failures may be handled through the applicable warranty service/replacement process rather than a standard return.
Warranty terms, duration, exclusions, and service procedures may vary by product.
14. Refund Exclusions
A refund may be rejected where inspection establishes that:
- The product is functioning correctly.
- The reported issue is caused by incorrect installation or usage.
- The product was physically damaged by the customer.
- The product has been modified or tampered with.
- Required accessories or components are missing.
- The product does not match the returned item/order.
- The return does not satisfy the applicable return conditions.
This does not affect rights that cannot legally be excluded.
15. Contact for Return & Refund
To request a return or refund, customers should contact Indiabay.online with the Order ID and relevant product details.
Website: Indiabay.online | Contact zayanshoppingindia@gmail.com